Sales and Service Competenies Development

58 critical skills and processes that help you stay ahead of the curve!

Fortune favours the ready

Your Sales Teams are having to sell to a Customer who over the past decade has been progressing far ahead in the purchase journey without involving a Sales Person...   Sales and Service Communities are being challenged once again, like never before.  What does it take to succeed in this new hybrid world?   

Gartner’s latest Magic Quadrant for Sales Training Service Providers has recognized Mercuri International as a ‘Visionary’ for our completeness of vision and ability to execute. 

What does that mean to you?  Well, when you talk to us @ Mercuri India,  you stand to stay ahead of that curve!   

58 critical skills and processes that help you stay ahead of the curve!

Take a deep look at this hand picked collection of 58 critical Skills and Processes, from our wide portfolio of Know How Blocks.   Each of these know-how blocks are timeless, as concepts. Their applications change over time, with changing Customer preferences.  To recognise the change and to respond appropriately, with speed and accuracy, is at the heart of a Sales and Service Transformation initiative.  This is where we come in. 

We invite you to reflect over this collection of Know How Blocks 

Keep ticking the boxes which you think are important for your People. Do let us know if you have a different need:


Sales Process

Service Process


Sales Skills

Service Process

Just tick the boxes above to indicate your process & skill development priorities.  And, feel free to let us know if you have a different need, not mentioned here.   A Mercuri Consultant will be glad to discuss with you to understand what you need and what you want, and then tailor a bespoke solution for you.  

Check out our ability to deliver a wide range of Bespoke Sales Training and Consulting solutions, across related domains, to transform your Sales Performance. Our world class offerings include :

Business and Leadership

Getting people to understand and appreciate the opportunities and challenges faced by other functions is a large part of getting them to see their own roles in perspective.

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People and Teams

Does putting together a group of high performing individuals make a high performance team?

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Mastering Training Design

4MAT® is an Instruction Design Methodology for helping all learners be successful.

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Impact Training

The unique Mercuri Methodology - Yet another brain child of our founder Curt Abrahamsson

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Sales Performance Consulting

Unique solutions that integrate proprietary concepts of Mercuri International

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A selection from our vast repertoire of customised Sales Performance Improvement Solutions

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