Sales and Service Competenies Development Checklist

58 critical skills and processes that help you stay ahead of the curve - 2024 and beyond!

Fortune favours the ready... There is always a better way!

As you draw your sales growth plans for 2024 and beyond, your Sales and Service Teams are being challenged again, in what has become a new normal of uncertainty! What does it take to succeed in this new hybrid sales world?  What new competencies should your Teams become capable of? What are they doing well today, which they can do better? Here is an exhaustive checklist for your reflection.. 

Let's get started! You tick the boxes..  We will show you how you can!     

Gartner’s latest Magic Quadrant for Sales Training Service Providers has recognized Mercuri International as a ‘Visionary’ for our completeness of vision and ability to execute. 

What does that mean to you?  Well, when you talk to us @ Mercuri India,  you stand to stay ahead of that curve, 2024 and beyond!   

The Sales and Service Competency Development Checklist for 2024

58 critical skills and processes that help you stay ahead of the curve!

Take a deep look at this checklist of handpicked 58 critical Skills and Processes, from our wide portfolio of Know How Blocks.   Each of these know-how blocks are timeless, as concepts. Their applications change over time, with changing Customer preferences.  To recognise the change and to respond appropriately, with speed and accuracy, is at the heart of a Sales and Service Transformation initiative.  This is where we come in. 

Keep ticking the boxes which you think are important for your People. You pick the 'What'. We will show you 'How'. Do let us know if you have a different need:


Sales Process

Service Process


Sales Skills

Service Process

Just tick the boxes above to indicate your process & skill development priorities.  And, feel free to let us know if you have a different need, not mentioned here.   A Mercuri Consultant will be glad to discuss with you to understand what you need and what you want, and then tailor a bespoke solution for you, that transforms your Sales and Service Competency for 2023 and beyond. 

Warm wishes for 2024 and beyond!  

Check out our ability to deliver a wide range of Bespoke Sales Training and Consulting solutions, across related domains, to transform your Sales Performance. Our world class offerings include :

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