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How do you see Sales and Service Training efforts, from the corner room? Stand alone bits and pieces ? Discerning leadership recognises the interconnectedness of diverse factors that when aligned together can synergise, to multiply the impact of your sales and service training dollar. Consider these: How well are your sales and service training initiatives led and executed? How well do the people being trained internalise their roles? How well do they work with each other in teams? How effectively are your inhouse training programs designed, to meet the varying learning styles of people being trained?
So, here are three related transformation approaches to breakthrough business and leadership excellence - Celemi, Belbin and 4MAT. Each approach enhances stickiness of Sales and Service Training efforts, in its own way. Find out how...
Getting people to understand and appreciate the opportunities and challenges faced by other functions is a large part of getting them to see their own roles in perspective. When done well, such business perspective helps people internalize the relevance of their own role and the mutual importance of other related roles. Business understanding lies at the center of how well people engage in their roles, how empowered they feel, and how productive they are. Helping people build such perspective is at the heart of effective Leadership Development Programmes. So, why not get them to live it, to learn it?
Business Simulations help people build perspective through experiential learning. That’s what we do using Celemi - Create clarity and help people develop real & lasting knowledge as they improve Decision Making Skills, appreciate the virtues of Customer Centricity and Differentiation, while honing their acumen for business, people, finance & innovation. Through a Celemi Business Simulation experience, people clearly understand the actions they are supposed to take, the reasons for taking these actions and the consequences of doing or not doing so.
Celemi helps change happen: When teaching fails, try learning. Have a look at the various Celemi simulations below to understand how we can accelerate Leadership Development in your Organization:
Sales & Service Competency Development
At Mercuri India, we understand Customer needs and what it takes to meet and exceed them across touch-points.
Read morePeople and Teams
Does putting together a group of high performing individuals make a high performance team?
Read moreMastering Training Design
4MAT® is an Instruction Design Methodology for helping all learners be successful.
Read moreImpact Training
The unique Mercuri Methodology - Yet another brain child of our founder Curt Abrahamsson
Read moreSales Performance Consulting
Unique solutions that integrate proprietary concepts of Mercuri International
Read moreShowcase
A selection from our vast repertoire of customised Sales Performance Improvement Solutions
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