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   Company Specific Solutions - Training for Consistent Results
   
 

Training - Sales and Service Competency Development

 

We offer specially created development oriented solutions in the areas of sales, sales management, customer service and customer service management. Every offering of Mercuri is specially created by combining a range of building blocks developed over many decades that are continuously improved.

The development Programmes address areas of process improvement, skill building and behavioral change required to build the organization’s success in the market place. The development work comprises of three parts of high quality pre-work, solution delivery and committed support in post-solution implementation to translate training into development and consequent efforts and results.

"Nothing is more vital than Implementation."

 
   Company Specific Solutions - Performance Consulting
   
 
  Impact Intervention
 

 

organizations face specific issues to be addressed through quality intervention, which include:
 
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 “My sales team is very good in selling to a particular market segment. We have expanded the offering to a new segment. How can I make them sell to the segment effectively right from the word ‘go’?”
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 “For a specific product / segment, I need to improve my offer to order conversion.”
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 “I have a limited number of defined large key prospects. I want my sales team to approach the key prospects in a different way and secure a 'break in'.”

 

If an organization has a specific issue to be addressed in sales in a very short timeframe, Impact Intervention can be the answer. We diagnose a specific solution and a clear post-solution action plan to achieve the planned objective from Impact Intervention.
 
 
Process Consulting

The efficiency of an organization is determined by strength of its processes and the way the processes are implemented. Sales as a function needs to be as much process driven as any other function, and organizations are looking for a clear establishment of processes.

Prospecting, sales calling, account management, sales management, coaching, market segmentation targeting / monitoring and customer profiling, are just some of the processes which need to be simple, elegant and effective.

Mercuri India has committed expertise in helping organizations become process efficient.
Competency Mapping

 

We can help organizations create in depth competency profiles for roles in sales and customer service. By offering a unique and distinct way of competency mapping based on our core expertise.
Executive Coaching

 

We help organizations implement a sales coaching system and train people to become outstanding coaches and we also work as Executive Coaches at Leadership levels.